Support

Need help with Clarity Commissions for Windows? We're here.

Contact us

Email: support@claritycommissions.ai

This inbox is monitored by our team. We typically respond within one business day, Monday through Friday. For time-sensitive payout issues, please put "URGENT — Payout" in the subject line and include your organization name.

When you write in, it helps to include:

  • your organization (workspace) name,
  • the email you sign in with,
  • a short description of what you expected vs. what happened, and
  • a screenshot if you have one.

Getting started (new installs)

If your organization just installed Clarity Commissions for Windows, here's the quickest path to value:

  1. Install from your CRM marketplace. Add the App from the app marketplace of the CRM you already use. An administrator approves the read-only connection (contacts, opportunities/pipeline, and locations) during install.
  2. Sign in to your workspace. Use your team sign-in; your organization and role are resolved automatically after you authenticate. Each organization sees only its own data.
  3. Confirm your deals are syncing. Open the dashboard and check that your opportunities and offices appear. The App syncs deals and contacts from your CRM automatically — there is no integration project to run.
  4. Set up your comp config. Owners and admins can self-serve: set base rates, setter/closer splits, redline/PAR, recruiter overrides, and bonuses, then see them flow through to office and team rollups.
  5. Turn on payouts (optional). If you want same-day pay (W-2 and 1099), enable payouts and complete payroll setup.
  6. Ask the assistant.Use the in-App Q&A assistant to ask questions about your own commission data in plain language.

Common questions

  • Who can install and connect the App? An administrator of your organization, who authorizes the read-only connection to your CRM during install.
  • What data does the App read from my CRM? Contacts, opportunities/pipeline, and locations — read-only. The App never writes to or changes your CRM. See our Privacy Policy for details.
  • How do I disconnect or uninstall? You can revoke the App's access or uninstall it at any time from your CRM's app/marketplace settings. To delete data already stored, email us from an administrator address.
  • Can one office see another organization's data? No. Access is organization-gated and the data warehouse enforces row-level security, so each organization sees only its own data.

Documentation

Step-by-step guides and FAQs: Documentation & guides (coming soon)

Still stuck?

Email support@claritycommissions.ai and we'll help you get unblocked.